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FAQ – Domysa Cleaning & Living Services
FAQ – Domysa Cleaning & Living Services
What services do you offer?
What services do you offer?
We provide:
We provide:
- Weekly or bi-weekly home cleaning
- Weekly or bi-weekly home cleaning
- Deep cleaning (kitchen, bathroom, seasonal, or post-renovation)
- Deep cleaning (kitchen, bathroom, seasonal, or post-renovation)
- Airbnb & vacation rental turnover cleaning (including bed-making, linen, and optional
- Airbnb & vacation rental turnover cleaning (including bed-making, linen, and optional
check-in/out)
check-in/out)
- Window cleaning, vacuuming, mopping, and dusting
- Window cleaning, vacuuming, mopping, and dusting
- Laundry & linen service
- Laundry & linen service
- Light household assistance and small errands
- Light household assistance and small errands
- Companionship for seniors (coffee/tea moments, light help)
- Companionship for seniors (coffee/tea moments, light help)
Do you also offer business or office cleaning?
Do you also offer business or office cleaning?
At this time, we focus mainly on residential homes and vacation rentals. Small offices may be considered upon request.
At this time, we focus mainly on residential homes and vacation rentals. Small offices may be considered upon request.
Do you provide cleaning supplies?
Do you provide cleaning supplies?
We kindly ask our customers to provide their own preferred cleaning products and tools, such as a vacuum cleaner and mop. This helps us maintain the highest hygiene standards and prevent the transfer of bacteria or allergens between homes. However, if you prefer us to bring our own eco-friendly cleaning products, an additional fee of €5 per clean will apply.
We kindly ask our customers to provide their own preferred cleaning products and tools, such as a vacuum cleaner and mop. This helps us maintain the highest hygiene standards and prevent the transfer of bacteria or allergens between homes. However, if you prefer us to bring our own eco-friendly cleaning products, an additional fee of €5 per clean will apply.
How can I book a cleaning appointment?
How can I book a cleaning appointment?
We recommend that new customers schedule a free home consultation before booking their first cleaning service. This allows us to assess your space, understand your preferences, and provide an accurate quote.
You can easily book your consultation or cleaning appointment through our website www.domysa.nl, by email at services@domysa.nl, or by phone.
We recommend that new customers schedule a free home consultation before booking their first cleaning service. This allows us to assess your space, understand your preferences, and provide an accurate quote.
You can easily book your consultation or cleaning appointment through our website www.domysa.nl, by email at services@domysa.nl, or by phone.
Can I have the same cleaner each time?
Can I have the same cleaner each time?
Yes. For recurring clients, we aim to assign the same cleaner to build trust and consistency.
Yes. For recurring clients, we aim to assign the same cleaner to build trust and consistency.
Can I choose my cleaning frequency?
Can I choose my cleaning frequency?
Yes. You can choose between weekly, bi-weekly, or one-time cleaning appointments.
Yes. You can choose between weekly, bi-weekly, or one-time cleaning appointments.
How does key handling work?
How does key handling work?
If you won’t be home during the cleaning, you can safely provide a key through our official key agreement.
If you won’t be home during the cleaning, you can safely provide a key through our official key agreement.
What are your rates?
What are your rates?
Our services are billed hourly. Indicative rates:
Our services are billed hourly. Indicative rates:
- Regular home cleaning: starting from €35/hour
- Airbnb/vacation rental turnover: starting from €65 per service
- Deep cleaning: starting from €45/hour
- Towel/linen service: €15 per kilo
- Regular home cleaning: starting from €35/hour
- Airbnb/vacation rental turnover: starting from €65 per service
- Deep cleaning: starting from €45/hour
- Towel/linen service: €15 per kilo
- Cleaning products: €5 per clean (if provided by us)
- Travel fee outside Almere: €0.32 per km
- Cleaning products: €5 per clean (if provided by us)
- Travel fee outside Almere: €0.32 per km
How can I pay?
How can I pay?
We send invoices by email, payable via bank transfer.
We send invoices by email, payable via bank transfer.
Do you offer packages or subscriptions?
Do you offer packages or subscriptions?
Yes. We have affordable recurring cleaning plans (weekly or bi-weekly). Quotes are free and without obligation.
Yes. We have affordable recurring cleaning plans (weekly or bi-weekly). Quotes are free and without obligation.
What does your Airbnb turnover service include?
What does your Airbnb turnover service include?
Our Airbnb and vacation rental cleaning includes:
Our Airbnb and vacation rental cleaning includes:
- Thorough cleaning between guests
- Thorough cleaning between guests
- Bed-making & linen replacement
- Bed-making & linen replacement
- Bathroom and kitchen reset
- Bathroom and kitchen reset
- Optional restocking (toilet paper, soap, coffee/tea)
- Optional restocking (toilet paper, soap, coffee/tea)
- Optional towel and linen service
- Optional towel and linen service
- Reporting any damage or missing items
- Reporting any damage or missing items
Can you handle check-in and check-out for guests?
Can you handle check-in and check-out for guests?
Yes, this can be arranged upon request.
Yes, this can be arranged upon request.
Do I need to be home during cleaning?
Do I need to be home during cleaning?
No. Many clients prefer to give us key access for convenience.
No. Many clients prefer to give us key access for convenience.
Are your cleaners insured?
Are your cleaners insured?
Yes. Our staff are reliable, professional, and insured against damages during service.
Yes. Our staff are reliable, professional, and insured against damages during service.
What if I’m not satisfied with the cleaning?
What if I’m not satisfied with the cleaning?
Your satisfaction is our top priority. If something isn’t right, we’ll correct it promptly and free of charge.Your satisfaction is our top priority. If something isn’t right, we’ll correct it promptly and free of charge.
Your satisfaction is our top priority. If something isn’t right, we’ll correct it promptly and free of charge.Your satisfaction is our top priority. If something isn’t right, we’ll correct it promptly and free of charge.
Can I request a quote?
Can I request a quote?
Yes, you can easily request a free, no-obligation quote through our website.
Yes, you can easily request a free, no-obligation quote through our website.
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